Costa Rica Travel Professionals
Privacy and data-use information.
Effective date: September 29, 2026
Costa Rica Travel Professionals respects your privacy. This policy explains how we handle information collected through our website, travel-planning inquiries, and travel inspiration signup. For questions or privacy requests, contact info@costaricatravelpros.com, +1 (818) 666-7316 in the United States, or +506 8916-1666 in Costa Rica.
When you request a trip, we collect the information you enter, such as your name, email address, telephone number, preferred travel dates, number of travelers, travel interests, budget, and trip notes. When you subscribe to travel inspiration, we collect your email address and your agreement to receive those emails. We also keep communications you send us and records needed to respond to your request.
Please do not enter payment-card details, passport numbers, medical records, or other sensitive documents in these website forms. If a confirmed booking requires additional information, our team will explain why it is needed and how to provide it appropriately.
Our website and hosting services process technical information needed to deliver, secure, and troubleshoot the site. This can include pages requested, timestamps, browser or device information, network addresses in service logs, and the source of a visit. Form submissions include the page and form used and browser information. Campaign parameters, when present in a link, can be retained in browser session storage and attached to a submitted inquiry so we can understand which travel information brought you to us.
We use information to respond to questions, prepare personalized travel recommendations and quotations, coordinate requested travel services, maintain customer communications, administer requested email subscriptions, protect the website against abuse, troubleshoot problems, and meet applicable recordkeeping obligations. A trip inquiry is a request for contact about your trip; it does not by itself subscribe you to our travel inspiration emails.
Signing up for travel inspiration is optional. You can withdraw your agreement and request removal from that list at any time by contacting info@costaricatravelpros.com. If a travel inspiration email includes an unsubscribe link, you can use that link. We may still contact you about an inquiry, booking, or other service you requested after you stop marketing emails.
Our authorized team and service providers process information as needed to operate the website, store inquiries, deliver email, and support the services you request. The website uses Multi-Omni for publishing and forms, Sanity for website content and media, and Supabase for application records. Hosting and email providers also process information needed to supply those services.
When arranging a trip, we may share information relevant to your requested arrangements with accommodation providers, transportation operators, guides, or other travel partners. We may also disclose information when legally required, to protect safety or legal rights, or in connection with a business transfer subject to appropriate safeguards. The website forms do not sell your submitted information or automatically post it to social media.
The site may use browser storage for necessary functionality, such as retaining campaign information during your current browsing session. Administrative sign-in uses authentication storage for authorized staff. Your browser lets you clear or restrict cookies and storage, although doing so can affect functionality.
Images, fonts, and other website assets may be served by external hosting or content delivery providers, which receive the technical information necessary to deliver those assets. Social media icons link to external platforms. Following those links brings you under the privacy practices of the platform you visit. We do not control those external websites.
We keep information for as long as needed for the purposes described here, including responding to inquiries, providing travel services, maintaining appropriate business records, and meeting applicable legal obligations. You may request deletion of information that is no longer required. Some records may need to be retained for legal, accounting, security, or dispute-resolution purposes.
We use access controls and technical safeguards designed to protect information. No website, transmission method, or storage system can guarantee absolute security. Contact us promptly if you believe information you supplied has been misused.
Our travel services involve teams and providers in the United States, Costa Rica, and potentially other countries where our technology providers operate. Information may therefore be processed outside the country where you live. Applicable protections and legal requirements vary by location.
Our website inquiries and newsletter signup are intended for adults. A parent or guardian should make family travel inquiries. We do not ask children to create accounts or subscribe directly. If you believe a child submitted personal information without appropriate parental involvement, contact us so we can review and address it.
You may contact us to ask about information we hold about you, request corrections, withdraw marketing agreement, or request deletion or other rights available under applicable law. Send your request to info@costaricatravelpros.com with enough information to identify the relevant inquiry or subscription. We may need to verify your identity before disclosing or changing personal information. We will explain any applicable limitations on a request.
We may update this policy when our website or practices change. The effective date above identifies the current version. Material changes will be communicated as appropriate. If you have questions, contact our team using the details at the beginning of this policy.